In this 6-part series, Richard Baylor, COO at St. Vincent’s Consulting and former Cerner (now Oracle) Executive, and Paul Charnley, Luminary Advisor and former NHS CIO of the Year, explore how to build strong EPR Vendor-Trust relationships. In this final article, Richard and Paul delve into the critical topic of delivering cost-effectiveness and value through transparent pricing structures.

Both perspectives agree on the pivotal role of transparent pricing structures in delivering cost-effectiveness and tangible value in EPR systems. Richard addresses the commercial pressures faced by suppliers, emphasising the need for transparent pricing to build trust and sustain positive relationships. He highlights that understanding financial implications and aligning on cost-value propositions are essential for fostering trust and productive collaboration. Richard also points out that Trusts need to focus on the adoption and utilisation of EPR systems. The full value of these systems can only be realised if they are set up to drive desired outcomes and if the organisation transforms its delivery of care accordingly.

Additionally, articulating the value of EPR systems requires an intentional focus on monitoring, measuring, and communicating outcomes. Without these efforts, the benefits of transparent pricing and system implementation might not be fully realised or effectively demonstrated.

Paul stresses the importance of aligning financial incentives with outcomes to ensure a mutually beneficial partnership. He highlights that transparent pricing fosters confidence and enables NHS Trusts to make informed decisions that maximise value and support the long-term sustainability of the partnership. Paul concurs with Richard on the need for active monitoring and communication of outcomes to clearly demonstrate and sustain the value of the investment.

Key Takeaways:

• Transparent pricing enables informed decisions and supports long-term sustainability in EPR system partnerships.
• Focus on adoption and utilisation of EPR systems is crucial for realising aligned benefits and driving desired outcomes.
• Effective articulation of value requires intentional monitoring, measuring, and communication of outcomes.
• Aligning financial incentives with outcomes fosters a mutually beneficial partnership and maximises the overall value of the investment.